Shipping & Returns

Shipping Information

For Institutional Accounts

Generally speaking, we will work to find the most reliable shipping method at the best rates. This means actual shipping costs will be calculated at the time of shipment. Rush shipping is available and you will see an option for it while placing your order. We aim to ship items from firm orders to you approximately once per week as items arrive from the publisher(s).

For Non-Institutional Accounts (Individuals)

We offer two shipping options (Media Mail & Best Way Ground), which you will see displayed during the checkout process. As a general rule, we aim to ship all of your ordered items together.

Returns, Replacements, & Refunds

In general, if you have a question or are unhappy, please email us at [email protected]. We try our best to make sure you are 100% happy with everything you get from us; if you're not, we want to make it right. We know that sometimes people buy the wrong publisher or even accidentally purchase a study score instead of the playing score. We get it, we've done it, and we'll work with you to fix the problem!

For Institutional Accounts

While we accept returns, upfront authorization is required, and so we ask that you first reach out to us via email at [email protected]. For approval orders, returns are also accepted but only after upfront authorization and if a return reason is provided. We will work with you to issue appropriate refunds or send out replacement items.

For Non-Institutional Accounts (Individuals)

If it was our mistake (wrong book, bad information on website, etc.) or the book arrived damaged, return shipping is on us. We will of course work with you to either send out a replacement or issue you a refund. If you've just changed your mind, we simply ask that you pay the return shipping costs and in either case, please ensure that the packaging is sufficient such that the item arrives to us in new condition.

There are certain situations where no refund or only partial refunds are granted:

- Book with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any return of more than 5 of the same items (generally choral music) is subject to a 20% restocking fee

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund. To initiate a return, please email us at [email protected]

Frequently Asked Questions

Do you ship internationally?

Yes! We ship to any country where we legally can. The shipping provider/carrier may change although items are typically shipped via UPS or USPS. We can and will work with you to determine best and preferred shipping methods.

Do you provide rush shipping?

Yes! You will see the rush shipping option while placing your order online. Once your order is placed, we will contact you to confirm turnaround time & other details.